Approval state: support owner pending

Contact and support expectations must be approved before launch.

CFL does not yet have public support hours, phone/email, escalation SLA, incident owner, or live lead-response destination. Prototype forms prove local safe-sink behavior only.

Customer help

Future support must cover no contact, wrong scope, cancellation, rework/complaint, privacy request, and review/referral suppression.

Provider help

Future operations must cover lead disputes, credits, capacity pauses, onboarding, billing preview, and quality review.